What we collect during a trailer booking, why we need it, and how sensitive records are protected.
Effective September 4, 2026
01
Customer Profiles and Email Preferences
You can keep a customer profile with your name, phone number, and verified email even when you have no current rental. If you choose to subscribe, we record your email-marketing preference, the consent wording, and when your choice was recorded. Marketing is optional. You can change your preference in your account. Essential booking, pickup, return, and payment messages are separate from marketing. Providing a phone number does not subscribe you to promotional text messages.
02
Information We Collect
We collect the contact, address, tow-vehicle, scheduling, payment-reference, agreement, identity-verification status, insurance, and trailer-inspection information needed to evaluate and manage a rental.
03
Payments
Card details are collected and processed by Stripe. We receive transaction references, payment status, card brand, and limited card details such as the last four digits; our website does not store the complete card number.
04
Identity Verification
We use Stripe Identity to verify government-issued identification. Stripe may collect your name, contact information, address, facial images, identity-document images, identification numbers, device information, and fraud signals. Stripe shares verification results with us and processes this information under its own privacy policy. Our booking database stores the Stripe verification reference and status rather than a separate raw copy of your ID.
05
Agreements and Insurance
For in-person signing, the owner retains the signed paper agreement and records the verification time, owner identity and decision note. Contact the owner for a copy. DocuSign processes electronic rental agreements when electronic signing is enabled. Insurance photos and PDFs are stored in private cloud storage and are available only to authorized staff through protected booking tools. We use these records to confirm rental eligibility and resolve a documented claim, charge, or dispute.
06
Sharing and Service Providers
We share information only as needed with companies that operate the booking service, including Stripe, DocuSign, cloud hosting, secure document storage, and transactional-email providers, or when required by law. We do not sell renter identity or insurance information.
07
Retention and Deletion
We retain booking records for business, tax, safety, claim, and dispute purposes and remove sensitive documents when they are no longer reasonably needed. To request access, correction, or deletion, contact us using the information in your booking confirmation. Stripe Identity data can be redacted after applicable verification and recordkeeping needs are satisfied; some deletion requests may also require contacting Stripe.
08
Security
We use access controls, private storage, encrypted connections, and audit records intended to limit unauthorized access. No internet service can guarantee absolute security, so please contact us immediately if you believe booking information has been exposed.